Privacy Policy

1. Introduction

Supernet Communications Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us regarding our services.

We act as the data controller under UK data protection legislation.

2. Information We Collect

We may collect the following personal data:

• Name
• Email address
• Telephone number
• Company name (where applicable)
• Address or project location details
• Information provided via contact forms
• Website usage data through analytics tools

We do not knowingly collect sensitive personal data.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries
• Provide quotations and service information
• Deliver contracted services
• Manage client relationships
• Improve our website functionality
• Comply with legal obligations

We do not sell, rent or trade your personal data.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interest – responding to enquiries and managing business communications
• Contractual necessity – delivering agreed services
• Legal obligation – complying with applicable laws and regulations

5. Data Sharing

We may share your information with:

• Service providers and contractors involved in delivering our services
• Professional advisers (where required)
• Legal or regulatory authorities where required by law

We do not share personal data for marketing resale purposes.

6. Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss or misuse.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, contractual or regulatory requirements.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Request restriction of processing
• Object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: ico.org.uk

9. Cookies

Our website uses cookies to improve user experience and analyse website performance. Full details are provided in our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us.